THEME 1: MARKETING & PEOPLE

Understanding Customer’s Needs

This theme enables students to understand how businesses identify opportunities and to explore how businesses focus on developing a competitive advantage through interacting with customers. Students develop an understanding of how businesses need to adapt their marketing to operate in a dynamic business environment.

Lessons & Quizzes

1.4 Human Resource Management

This theme also considers people, exploring how businesses
recruit, train, organise and motivate employees, as well as
the role of enterprising individuals and leaders.

1.4.1 Approaches to staffing

1.4.2 Recruitment selection and training

1.4.3 Organisational Design

1.4.4 Motivation in theory and practice

1.4.5 Leadership